@Article{499875,
     author = "Monika Grzybowska",
     title = "To financial success through happy customer service employees ",
     year =  2012,
     volume =  30,
     number =  ,
     journal =  Studia i Prace Wydziału Nauk Ekonomicznych i Zarządzania,
     pages =  s. 157-167,
    }