@Article{484938,
     author = "Andrzej Grzebieniak",
     title = "Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers",
     year =  2012,
     volume =  11(19),
     number =  1,
     journal =  Folia Oeconomica Stetinensia,
     pages =  s. 136-147,
    }