@Article{428711,
     author = "Andrzej Grzebieniak",
     title = "Evaluation of the Influence of a Chosen Element of Insurance Companies' Employees Behaviour of on Specific Aspects of Customer Relations Management",
     year =  2013,
     volume =  8,
     number =  2,
     journal =  Olsztyn Economic Journal,
     pages =  s. 177-187,
    }